By: Leanne Armstrong The work that your business, department, or team carries out is usually a lot more complicated than… Read more »

If a business process is how work gets done, then process design is simply a way of ensuring that work… Read more »

By: Leanne Armstrong Looking for a way to standardize your customer follow-up process? Need to establish an efficient method for… Read more »

By: Jill Huettich More and more, executives are realizing that business process mapping is a critical activity that can make… Read more »

By: Jill Huettich If you’ve been thinking about business process optimization, you’re in good company. Research shows that more and… Read more »

By: Jill Huettich Before we get into the nitty-gritty of business process mapping, allow us to briefly relay a story… Read more »

You’ve probably heard the term flowchart or workflow before. It’s a technique that’s used across different industries and workplaces to… Read more »

By: Sia Banihashemi When my team and I started defining the user experience for the latest iteration of Co-Editing (available… Read more »

Concept maps are diagrams that illustrate relationships between different concepts and ideas. It is often used by designers, engineers, technical… Read more »